Our community thrives on collaboration, but when things go wrong. Let us know by reporting it to us so that we can take action to fix it!
Our moderation team works diligently to keep our community safe through our Safety and Trust tools. Unfortunately, despite a considerable effort to maintain everyone’s well-being, there will always be people looking to exploit others by taking advantage of models and professionals looking to get a competitive edge. While this is not ideal, it does happen. ModelManagement.com needs your help in letting us know when someone oversteps so we can take the best action to protect everyone in our community!
What constitutes ‘bad behavior?’
Bad behavior can mean a lot of things. Most of it can be resolved by amicably contacting the model or professional in question to express your concerns. While we expect all our members to be respectful and prudent at all times, we also acknowledge that there will be times when inappropriate language can be in place of a heated argument. In cases where you had such experiences, you have the option of writing a review and letting our reviews team know so we can help arbitrate!
You can also report any community member using a fake profile (also called scammers) or anyone being generally unprofessional–to ModelManagement.com’s support team. While this is not something isolated in our industry, it’s still something that happens and that you want to safeguard yourself against. The first step in doing so is spotting one, so you can report it when it happens! Some telltale signs are:
- A big payout that is too good to be true
- A user that asks for a ‘deposit’ before they consider you for a casting. This is glaring when they pressure you to transfer the funds as soon as possible before you ‘lose this opportunity‘ or guarantee work ‘as soon as you make the transaction.‘
- Someone pretending to be part of an established brand or agency but does not use their domain name (ie. claiming to be our staff member but uses Gmail to communicate instead of an official ModelManagement.com e-mail)
However, these are not the only things you can base a report on. If you know that a user is also not licensed to use the photos on their portfolio or uses other people’s pictures to create a fake profile, let us know so we can start an investigation!
How to avoid scams
Don’t give away your information!
In a growing digital world, the number of cybercrime has increased tremendously. Because our services are mainly online, it would be wise to guard your sensitive information. Your security is a two-way street. As much as we do our best to keep your data under wraps, you must also do your part in securing your details.
So as a reminder, do not post your personal phone number, bank/credit card account, or complete home addresses on your ‘About me’ or ‘Biography.’ Always use our secure messaging system if you need to provide your contact information, payment details, or a meet-up location.
!Important tip! We cannot be liable for any communication taken out of the ModelManagement.com platform, as we cannot guarantee that your information is secured during transmission. We recommend using our booking system and drawing up a smart contract using our website to ensure payment and that both parties own the agreement for the casting.
Check the person you’re working with
Most of the time if not all the time, before a professional even looks to cast you, they would have reviewed your profile, checked your social links, and researched your portfolio extensively. There’s no shame in doing the same!
A great indicator of a legitimate industry leader would be if they sent you an invite using our secure messaging system, alongside any other contact channel you included when you applied for the casting.
If you have a premium account, you’ll be able to go to the professional’s profile and cross-reference their websites and social media to ensure they’re the real deal. This would also be an excellent opportunity for you to check their brand and photography style. This way, you can not only ensure that you’re working towards a goal of achieving a specific niche but also fitting if you’ll have chemistry!
Suppose you want to supercharge your modeling career; consider signing up for a premium membership using promo code mmgift20 to get an additional 20% off your plan!
Read the fine print
Before you sign any contract, be sure that you read everything. We understand it’s tedious but necessary to avoid any claims of things you did not necessarily agree to. Some contracts may ask for an upfront payment before a casting is set. One example would be on time for print (TFP) shootings, where a studio must be secured through a deposit before the photoshoot. If you both agree to share the expense of that location, you must pay the cost of rent before you can both proceed to shoot. However, this should not be an issue if you choose to be paid monetarily.
Once you’re done reviewing the terms, ensure that the photographer books you through our platform to guarantee your payment using whatever method indicated on your Smart contact!
All else fails, contact our support team!
For any further doubts on the legitimacy of a professional, feel free to let our customer service team know so we can start an investigation on your behalf; we’ll need the following details:
- The e-mail address that the professional is using for ModelManagement.com or the URL profile of the professional in question
- Any artifact regarding your claim, such as a contact, screenshot/s of your conversation, or any other document that stresses that an agreement was not upheld
Once you have the above requirements, please message [email protected] along with a brief description of what happened so our customer service team can route your concern to our specialists!
Reporting fake profiles
With the advent of social media, it’s relatively easy to get photos off Facebook, Instagram, and the like. However, it can be damaging if someone creates a profile off your photos! Our Safety and Trust team will take immediate action in these situations if you can provide us with:
- The URL profile of the fake account
- Your photo identification card
!Important note!
Your ID is used for user identification to ensure that we make changes to the account showing your pictures. You may blur out other sensitive details aside from your name and photo. Your personal data is not stored and will be deleted once we confirm your information.
Once you have all the information we need, please forward your concern to [email protected] so our customer service team can assign your request to an account specialist who will review your request to delete the profile from ModelManagement.com.
Need help in reporting inappropriate behavior?
Contact us by chat or e-mail!
Click on the yellow ❓ Help button on the lower right side of the screen to toggle the Contact Us form or message us directly at [email protected]!
